Underwriting & Customer Specialist (100%, m/f/d)

At LEASETEQ, we’re not looking for someone who simply checks boxes.
We’re looking for someone who truly thinks along, cares, and takes ownership.

Yes, underwriting matters. But what really makes the difference is how you interact with people.

You ensure that our customers and partners feel understood, supported, and in good hands — while keeping our processes efficient and our decisions well-founded. You combine analytical thinking with a strong service mindset and help us create a leasing experience that feels different.

Your responsiblities

• Review and assess leasing applications independently and responsibly
• Proactively follow up with customers and partners to keep processes moving smoothly
• Act as a reliable and approachable point of contact for customers, dealers, and internal teams
• Think ahead: identify and implement improvements in processes and communication
• Support reporting and analysis (KPIs, performance, service quality)
• Ensure compliance with regulatory requirements (AML, SRO, KKG, ZEK)
• Collaborate with Product & IT to improve systems and data quality
• Support the team with complex topics and contribute to knowledge sharing.

• Completed commercial apprenticeship or a Bachelor’s degree in Finance, Business Administration, or Risk Management
• Solid understanding of credit assessment and experience in underwriting (leasing, finance, insurance, or similar)
• But even more important: you enjoy working with people and have a strong service mindset
• Fluent in French (must-have)
• English required; German and/or Italian are a plus
• You focus on solutions, not problems
• You communicate clearly, openly, and on equal footing
• You take ownership and drive things forward
• You are curious, proactive, and eager to improve things
• You feel comfortable in a dynamic, evolving environment
• You are structured — but not rigid
• Confident with digital tools and data
• Ability to balance quality, speed, and customer experience
• Digital mindset – you use tools and data to make better decisions
• Based in Zurich or surrounding area

• Flexibility: 3 days per week in the office, otherwise hybrid – work the way that fits you best.
• Impact: Your work directly influences customer satisfaction, risk quality, and operational excellence.
• Culture: We’re a team that thrives on trust, ownership, and continuous growth.
• Purpose: At LEASETEQ, you’ll help shape the future of digital leasing solutions.