PRODUCT SUPPORT & QA SPECIALIST (100%, m/f/d, hybrid)

Permanent employee, Full-time · LTQ | Zurich area, LTQ | Hybrid

Your mission

As
Product Support & QA Specialist
you will play a crucial role in ensuring the quality and reliability of our products. This role bridges the gap between the development team, product management, and end-users, focusing on Quality Assurance (QA), User Acceptance Testing (UAT), and supporting internal teams with product-related queries and production issues. You have a keen eye for detail, enjoy solving problems, and thrive in a collaborative environment.

Your key responsibilities:
Quality Assurance (QA)

Design, develop, and execute comprehensive test plans and test cases for new features and bug fixes.
Conduct functional, regression, and integration testing to ensure software quality and stability.
Collaborate with product managers and developers to understand requirements and translate them into effective test strategies.
Report bugs and issues with detailed documentation and follow up on resolutions, ensuring proper tracking in issue management tools like JIRA.

User Acceptance Testing (UAT)

Coordinate and support UAT sessions with end-users, ensuring that the product meets user requirements and expectations.
Create UAT test scenarios, scripts, and manage test data. Work closely with stakeholders to validate business requirements, gather feedback, and ensure any defects are resolved before the product release.
Document UAT results and provide feedback to the development and product teams.

Internal Support for Production Issues

Act as the first point of contact for internal teams regarding product-related queries and production incidents.
Investigate, troubleshoot, and document production issues, working with the development team to identify root causes and implement solutions.
Provide timely and effective communication to stakeholders regarding the status of ongoing support issues and resolutions.
Maintain and update support documentation, including knowledge bases and troubleshooting guides for common product issues.

Your profile

Qualifications

Experience: 5+ years of experience in QA, UAT, or product support roles within a software product development environment.
Technical Skills:
- Proficiency in creating and executing test cases and plans.
- Familiarity with test management tools (e.g., JIRA).
- Understanding of APIs, databases, and basic SQL for querying data (nice to have).
- Experience with debugging tools and logs to assist in troubleshooting production issues.

Soft Skills

Strong problem-solving skills with the ability to think analytically and critically.
Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical stakeholders.
Detail-oriented with a passion for delivering high-quality products.
Ability to work collaboratively in cross-functional teams, while managing time effectively across multiple tasks.

Why us?

"We love processes that make life easier."
We offer a team-oriented and creative work environment, flat hierarchies, lots of opportunities and brand-new Apple equipment. Flexibility in location and hours is a given. An on-site presence of 1 day per week is desirable.

What counts is your personality - you have the opportunity to shape LeaseTeq every day with your ideas and to grow with us. We look forward to receiving applications from rebels, doers and anyone interested in achieving great things together with us.

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About us

LeaseTeq aims to become the leading financing ecosystem through cutting-edge digital solutions. The key enabler is a powerful digital platform that offers high automation and integration. It simplifies the financing process for both businesses and consumers, making it more efficient, transparent, and accessible.

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What matters is you!

We are very pleased about your interest in LeaseTeq! Please fill out the following form so that we can review your application. If you have any difficulties uploading the data, please contact us by e-mail at people@leaseteq.com.